- This Refund and Returns policy shall only be applicable for https://chocolate-cookware.com/ only.
- Chocolate-Cookware.com shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the customer wishes for return and refund, please notify us by completing and submitting the online form posted in our website within seven (7) days upon receiving the Products. We will contact the customer within seven (7) days after receipt of the completed form online to direct the customer of the procedures in respect of the return of Products and refund. The customer is advised to wait for our instruction for the next course of action. In the event the customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at info@chocolate-cookware.com or call Chocolate-Cookware hotline at +6016-550 6363 for enquiries.
- Return/Exchange of products or refund can be arranged under the following reasons:
- if the product is out of date or expired; or
- if the wrong product which is different from the order is delivered.
- Provided always that the customer shall return or caused to be returned to Chocolate-Cookware the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the customer together with the proof of order, payment and delivery of the products.
- If any product which was not included in the customer’s order is delivered to the customer, Chocolate-Cookware shall collect the product from the customer.
- If the customer has been charged for a product which has not been delivered, Chocolate-Cookware shall refund the customer the value of the product as originally charged to the customer.
- If a customer is charged more than the value of a product as displayed on the site when the customer makes its order, Chocolate-Cookware shall refund to the customer the difference.
- Chocolate-Cookware will only accept refund or returns within 14 days from the invoice date.
- All requested return/refund will take at least 2 days for inspection.
- The customer is required to send back the affected product(s) to us via a reliable courier service company to our Chocolate-Cookware’s warehouse at the following address:-
CHOCOLATE-COOKWARE SUPPLY
Lot 34 Jalan Pasir Bogak Pulau Pangkor, 32300 Lumut, Perak
- The customer shall be responsible for the risks and condition of the product to be returned until it reaches us at our warehouse. Chocolate-Cookware will not be liable for any loss or damage to the product prior to the Product is received by us. The customers are advised to pack safely the product to prevent any loss or damage to the product or its box or its original packaging.