Welcome to the Chocolate-Cookware.com! We hope this helps clarify your enquiries!
Delivery / Order:
- If I order today, when will I receive the parcel?
Our company’s policy is to process the orders within 3 business days to be ready for shipment from our warehouse. However, we are also unable to guarantee the shipping periods from our selected courier as shipment time may vary depending on the volumes. Do not worry! We will be here to assist you throughout the shipment period from our warehouse to your destination. Thank you for your understanding. - Can I change the order details after placing an order?
Unfortunately, we are unable to process any changes after order has been placed. However, we do allow changes of delivery address once, before the order is being processed, by following these steps:
– WhatsApp our number at - Can I change the order details after placing an order?
Unfortunately, we are unable to process any changes after order has been placed. However, we do allow changes of delivery address once, before the order is being processed, by following these steps:
– WhatsApp our number at 016-550 6363
– Send us your order number
– Update us with your new delivery address
Physical Store / Bulk Orders / Self Collection / COD
- Where is Chocolate-Cookware.com’s physical store?
Lot 34 Jalan Pasir Bogak Pulau Pangkor, 32300 Lumut, Perak, Malaysia
Our factory
No 22–28, Persiaran Perindustrian Pengkalan 8, Kawasan Perindustrian Pengkalan, 31500 Ipoh, Perak Darul Ridzuan, Malaysia.
If you are interested in mass orders, please do drop by our Chocolate-Cookware.com in order for us to assist you better.
You may also scan the QR code in our shop’s homepage to reach out to us and know more about our services. - I am interested in ordering large quantities
Amazing! To abide by couriers’ shipment requirements, we would best advise you to order directly from us if you are planning to order in large quantities. Do not worry as we have our own delivery services to cater for your order and we can assure you that the products will be handled with great care! Kindly please drop us your contact information on WhatsApp us at 016-550 6363 or email us info@chocolate-cookware.com - Can I self-pickup the item or pay Cash on Delivery? (COD)
We do not offer COD services but we do offer a variety of payment methods that you can choose when checking out! For self-pick up, we would advise you to directly place your order with us via WhatsApp at 016-550 6363 by providing us your contact information. We would also highly recommend you to drop by our Chocolate-Cookware.com for pick-up orders as our team will be there to assist you better and provide you with a great buying experience.
Coupon for first-time buyer
- 10% off discount is valid on your first online purchase on JOHIN Tea Merchant’s official website (min spend RM25).
Promo code – BREWJJ